How to Open & Operate a Financially Successful Collection Agency Business by Kristie Lorette & Emonica Dames

Author:Kristie Lorette & Emonica Dames
Language: eng
Format: epub
Tags: collection agency, small business, starting a business, successful business, startup
Publisher: Atlantic Publishing Group
Published: 2012-10-29T00:00:00+00:00

Summary

Collection representatives work in a high-stress environment. At the same time, it is important that they perform their jobs according to the standards set by your company. In order to find and retain the best employees, use the tips from this chapter to place effective job ads, interview qualified candidates, and hire, train, and retain these qualified employees for years to come. Although you are not a psychiatrist, you will have to have minimal empathy because your human capital is the most important asset to your business. Avoid getting involved in an employee’s personal issues, but instead offer resources, such as an employee assistance program (EAP), which is a mental health counseling program for employees used as a money-saving way to provide insurance coverage for mental health problems.

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